It’s a fact of business life that where goods and services are supplied, disputes will arise, and payment will be delayed. It could be something as simple as goods being delivered damaged by a third party and you may not even be aware that your customer has an issue and is withholding payment.
Resolving a dispute will sometimes be necessary to successfully recover a commercial debt. If a debtor raises a dispute they may have genuine grounds for complaint or they may be deliberately delaying payment or trying to avoid payment. It’s important that you quickly identify and deal with both genuine and spurious disputes.
Advocate’s dispute resolution service is integral to the debt recovery process we perform. Our team is disciplined and experienced in dispute resolution and will mediate on your behalf to satisfactory resolve a genuine dispute in your best interests. If a dispute is genuine and it is not dealt with it will no doubt be used as a defence should the debt recovery process progress to legal proceedings. Where a dispute is spurious we will request further information from both parties and work to disprove the claim and continue with the debt recovery process.